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Lloyds TSB Insurance
 

Accessibility

Car Insurance team

Alternative formats

We recognise that some customers require information in alternative formats so we have set up specific teams to assist:

  • If you would like a quote over the telephone please call us on 0800 587 2914
  • If you would like to receive information about car insurance in large print or Braille, please contact us on 0800 096 0734.
  • For the deaf or hard of hearing, we are also Typetalk friendly.

Caravan Insurance team

Lloyds TSB act as an introducer to Towergate Bakers for caravan insurance.

If you would like a quote over the telephone please call us on 01242 528844.

Pet Insurance team

Alternative formats

If you would like a quote or to receive information about Pet insurance in large print or Braille, please contact us on 0800 056 0114. Our fax number is 0142 566321.

Home Insurance team

Lloyds TSB is committed to ensuring that everyone has access to our home website, and can get a quote, retrieve a quote and buy our products online.

We are currently working to improve the accessibility and usability of this site in accordance with the W3C Web content Accessibility Guidelines 1.0 (WCAG 1.0) which has been set up to promote world wide standards of access and to encourage wider use of the internet. We have recently audited this site and we are aware of certain shortcomings which mean that we cannot yet claim conformance to W3C WCAG 1.0 Level A. However, we are aware of the issues and intend to make fixes and claim conformance to W3C WCAG 1.0 Level AA during 2007.

Alternative formats

We recognise that some customers require information in alternative formats so we have set up specific teams to assist:

  • If you would like a quote over the telephone please call us on 0800 056 3040.
  • If you would like to receive information about home insurance in large print or Braille, please contact us on 0800 731 9046.
  • For the deaf or hard of hearing, our textphone number for home insurance is 0800 056 0032, our fax is 0800 056 8773 and we are Typetalk friendly.

Travel Insurance team

Lloyds TSB is committed to ensuring that everyone has access to our travel website, and can get a quote, retrieve a quote and buy our products online.

We are currently working to improve the accessibility and usability of this site in accordance with the W3C Web content Accessibility Guidelines 1.0 (WCAG 1.0) which has been set up to promote world wide standards of access and to encourage wider use of the internet. We have recently audited this site and we are aware of certain shortcomings which mean that we cannot yet claim conformance to W3C WCAG 1.0 Level A. However, we are aware of the issues and intend to make fixes and claim conformance to W3C WCAG 1.0 Level AA by Mid 2007.

Alternative formats

If you would like a quote or to receive information about travel insurance in large print or Braille, please contact us on 0800 072 3321.

To increase the text size

We have designed this site so that the text can be made bigger using the browser controls:

  • In Internet Explorer, go to the View menu and select Text Size then Larger.
  • In Firefox, go to the View menu and select Text Size then Increase.
  • In Safari, go to the View menu and select Make Text Bigger.

A small number of pages on this site use JavaScript to update content on the page that some web browsers and/or screen reader combinations may not be able to detect. If you have problems with this, then we recommend that you disable JavaScript in your browser, as our site works without requiring the use of JavaScript.

Contact details

If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us at customer.care.insurance@lloydstsb.co.uk.

Accessibility features

We have introduced the following features to ensure the best use of our site by all of our users.

Navigation

A hidden menu has been placed at the beginning of each page to allow screen reader users to link to the main areas of the page. A hidden link has also been provided at the beginning of each page to provide easy access to information on accessibility.

Headings and navigation menus

HTML heading tags are used to convey document structure. H1 tags are used for main titles, H2 tags for subtitles etc. Navigation menus are marked up as HTML lists. This ensures that the number of links in the list is read out at the start and it can be skipped easily.

Images

All images used in this site include descriptive alt tag attributes. Where an image has no use other than being decorative the alt tag is set to null to allow easy reading of the site by all users.

Colours

We have taken care to ensure that the site's font and background colour combinations contrast significantly and are effective in ensuring information is still clear when viewed in different colour combinations. If you wish to override the site's colours, you can do this by changing your browser settings to your own preference.

Font size

Most of the font sizes we use on our site are sizable. You can change the font size to make it either larger or smaller via your browser settings. You can change the font size in the following ways depending on your browser;

  • In Internet Explorer; select View, then Text Size, and then your preferred size
  • In Netscape; select View, then Text Zoom, and then your preferred percentage size

Stylesheets

This site uses cascading style sheets for all visual layout. If your browser or browsing device does not support stylesheets at all, the use of structured semantic mark up ensures that the content of each page is still readable and clearly structured. You can apply your own stylesheet onto this website by

  • Internet Explorer
    • select Tools, then Internet Options, then Accessibility
    • next click on any or all 3 checkboxes to ignore colours, font styles or font sizes
    • in the same window you can change your style sheet by clicking the checkbox that says, 'format document using my style sheet' then browse to your style sheet and click OK
  • Netscape
    • select Edit, then Preferences and then Appearance, you will be given the choice to specify your own colours and fonts

Tables

Most data tables have properly scoped header cells, to allow screen readers to render them intelligently. We have also ensured table summaries are used as well as captions where appropriate. Tables used for layout use none of the above attributes to ensure that they are not confused with data tables.

Forms and fields

All forms fields follow a logical tab sequence to ensure easy navigation. Most form fields also have 'label' and 'id' attributes to explicitly associate the form field with its label to allow for easy entry of data.

JavaScript

The use of Java script has been kept to an absolute minimum. Where it is used then all pages and process are still accessible should Javascript be turned off.

Links

All links have been written to make sense when taken out of context. Where appropriate, we have also added link title attributes to describe the link in greater detail.

Copy

Abbreviation and acronym tags have been used where appropriate to ensure abbreviations and acronyms are given a full textual explanation. We have also ensured that blockquotes are only ever used for identifying quotations. They are not used for formatting purposes.

Useful links:

If you would like to know more about accessibility and the Internet, you may be interested in the following websites:

JAWS - a screen reader for use with Windows.
RNIB website - The Royal National Institute for the Blind.
W3C Guidelines - W3C accessibility guidelines.
The BCAB  - British Computer Association of the Blind.
Disability Discrimination Act - The Disability Discrimination Act 1995 (DDA).
Links  - a free text-only web browser for visual users with low bandwidth.
Betsie Homepage - BBC web pages specially constructed to improve clarity for visually impaired users.
Lynx- a free text-only web browser for blind users with refreshable Braille displays.