See below for the most common questions that get asked about Complete Property Owners insurance products. If you have any specific questions about your current policy or the Property Owners Insurance policy call the Business Insurance Centre on 0800 048 1669.
Q: How long is a quote valid for?
The quote will remain valid for up to 60 days from the quotation date.
Q: How far in advance can I get a quote?
You can obtain a quotation up to 60 days before you need cover to start.
Q: What if I don't know the date of my claim?
It is important that you provide accurate information in respect of previous claims as failure to do so may invalidate your policy or result in a claim not being paid. Please contact your previous insurer who should be able to provide the details you require.
Q: What if I don't know the amount of my claim?
It is important that you provide accurate information in respect of previous claims as failure to do so may invalidate your policy or result in a claim not being paid. Please contact your previous insurer who should be able to provide the details you require.
Q: How many claims can I have had?
In order to obtain an online quotation your business must not have been subject to more than two incidents, losses or claims (or the total value of all claims must not exceed £5,000) within the past three years. If this is not the case you may still be able to receive a quotation but you will need to call the Business Insurance Centre on 0800 048 1669.
Q: What are the exclusions on this policy?
The full list of exclusions, as well as full terms and conditions, can be found in the policy wording. Alternatively a summary of the significant exclusions can be found in the policy summary. In addition, when you obtain a quotation any additional exclusions or conditions specific to you will be detailed in your policy schedule.
Q: What are the standard excesses?
The main standard excesses on this product vary by section as follows:
Property Damage - £250
For full details please refer to the policy summary.
Q: What does public liability cover?
Public liability covers you against your legal liability in connection with your business to pay compensation and claimants costs and expenses in respect of accidental injury to any person or damage to material property. Please note that it does not provide cover in respect of injury to your own employees - this will require Employers' Liability.
Q: What does employer's liability cover?
Employers' Liability covers you against your legal liability to pay compensation and claimant's costs in respect of injury and disease sustained by any of your employees undertaking work in connection with your business. Please note that most employers are required by law to have employers' liability insurance. Further advice can be found in the Health and Safety Executive guide (HSE40) which can be found here http://www.hse.gov.uk/pubns/hse40.pdf
Q: What if my trade is not on the list?
If you can not find your trade on the list please call the Business Insurance Centre on 0800 048 1669 for further assistance. It is important not to choose another trade as this may invalidate your policy or result in a claim not being paid.
Q: What do I do if I have multiple trades?
You will only be able to choose one trade on this product. If this does not sufficiently cover all your activities then please call the Business Insurance Centre on 0800 048 1669 for further assistance. It is important that all your activities are advised to the Business Insurance Centre as otherwise it may invalidate your policy or result in a claim not being paid
Q: How many trades can I have on this policy?
You will only be able to choose one trade on this product. If this does not sufficiently cover all your activities then please call the Business Insurnace Centre on 0800 048 1669 for further assistance. It is important that all your activities are advised to the Business Insurance centre as otherwise it may invalidate your policy or result in a claim not being paid.
Q: What is the maximum number of people I can cover?
There is no limit on the number of staff you can employ under this policy
Q: What covers are available under this product?
The following covers are available:
Property Damage (Buildings and Contents)
Loss of Rent
Property Owners Liability
Employers Liability
Personal Accident
Legal Expenses
Terrorism
Q: I employ more than 10 people, can you cover me?
There is no limit on the number of staff you can employ under this policy
Q: If I don't select a certain cover on my policy now, can I add it later in the year?
Yes, providing any acceptance criteria are met.
Q: I have some specialist equipment in my property, can I list this somewhere on my policy so I know it is covered?
Should you wish to have any specialist items listed on your policy please call the Business Insurnace Centre on 0800 048 1669 for further assistance.
Q: What is the maximum number of staff I can employ?
There is no limit on the number of staff you can employ under this policy.
Q: Does your policy cover damage to car parks and external furniture?
Yes cover is provided, although certain covers are excluded for moveable property in the open.